iMapBuilder - Interactive Mapping Software

FAQ: Questions about iMapBuilder interactive map maker

Select to browse software help topic:

• 1. First Time Users
• 2. Registration and Subscription License
• 3. Payment Options
• 4. Map Template/ Import Custom Map Image
• 5. Uploading/ Sharing Flash Map
• 6. Embedding Flash map/ Linking other software
• 7. Map software features

Registration and Subscription License

1. How can I purchase a iMapBuilder template / How can I remove the demo button?

   Please go to our registration page to place an order. After registering iMapBuilder software suite, an instant download link and a license key will be sent to your email a/c. Please follow install instructions in the order mail to upgrade to registered version.

2. Why some of my map still show the "Demo" button and watermark, although I have purchased iMapBuilder?

   Please make sure the iMapBuilder template you are using is included in the package you bought. You can refer to the iMapBuilder Registration page for more details.
   
   If the project was edited by trial version before, simply select "files-->update map in project" in the main menu so that the demo button will be removed.

3. I already purchase a valid license of iMapBuilder template, why it still show demo button?

   This may because you are opening the project created from demo version, please load your project and go to mainmenu File > Update Map in project to update your map.

4. How can I re-download the registered software after formatting my computer?

   Please request your download link again using our order tracking form at http://ordertracking.a4support.com

5. I cannot install iMapBuilder, it said it requires admin account to install. What can I do?

   First time installation of iMapBuilder
   
   1. Account with admin rights is required to install iMapBuilder.
   
   2. It is recommended to use the same user account in both installation and running iMapBuilder.
   
   3. If admin rights are not granted to user account for some reasons, you should
   - download the version v2.52 or above
   - install the iMapBuilder using the account the admin rights
   - running the iMapBuilder using an account with the read/write permission to his/her user application data folder
   
   Note: You can open a window explorer to access user application data folder by typing "%appdata%"
   
   4. Installing on a share environment is not recommended because iMapBuilder is not designed to run in share environment.
   
   Reinstall iMapBuilder
   
   If you need to reinstall iMapBuilder, it is suggested to remove the old copy of iMapBuilder, clear up the temporary folder and reinstall the new copy of iMapBuilder.
   
   Please try the following step to install the imapbuilder software:
   1. Close the iMapBuilder software
   2. Uninstall the iMapBuilder
   3. Open a Window Explorer, type in %appdata% navigate to the user's application data folder
   4. Search for "iMapBuilder" folder and delete this temporary folder
   5. Install the iMapBuilder with an administrative account.

6. I would like to use iMapBuilder to create clickable photos of our networks with images like our server room and cubicle layouts with mouse-rollover information pertaining to what equipment is located where, etc. I don't need the maps of the US or World. Which version should I buy?

   If you don't need any of the map template, you simply need to register the iMapBuilder Developer version,which is the standalone version iMapBuilder without map templates.

7. We have an intranet site (1 domain) which has 1 admin account to create the map and about 3000 users to view. We're not sure what is 1 user 1 domain is? - is that 1 viewer or 1 update/creator?

   iMapBuilder licenses are tied to users who install the software for creating maps. For single user license, install iMapBuilder on both desktop and laptop which own by the paid user is granted.
   
   Each license also grants the rights to embed / distribute maps on equal number of website domains. There is no any limitation on number of website visitors who view or use the map.
   
   For 1 user 1 domain, it means you can install iMapBuilder for using by 1 developer, and you can use the maps on multiple pages on your website (1 domain). It does not matter if you will have 100, or 3000 users to view the map.
   
   Therefore for your intranet site (1 domain), if only 1 admin person will use the software to create the map (viewers are unlimited), the single user license is suitable for you.

8. After I have purchased your software, will I have to pay any reoccurring upgrade fees of any kind, or will I only pay the one time purchase price?

   You have to pay once for the software and use indefinitely. Full versions do not have any timebomb and we offer one year of free upgrade service included (or you can pay more to extend the upgrade service for 2 years).

9. Does one have to purchase the template and software if we have never used this imap builder before? Does it require both to work? Thanks.

   YES -- if you have not used the software (iMapBuilder for Windows) before,you would need to purchase both the template, and the software in order to edit and publish the maps.
   
   Alternatively, you can consider iMapBuilder Online, which is browser based and does not require installation of software, at
   http://www.imapbuilder.net/

10. I was wondering what services are included in your $99 package. I was looking to make an interactive map of the world with specific countries grouped together and highlighed that when you roll over generate a text box. Can you give me some advice?

    We provide online support service and 1 year free upgrade period to all customers. The basic package contains 10 maps only which does not include the countries map you need. You may purchase the single map (the world countries map) and software here:
    http://www.imapbuilder.com/map-templates/interactive-world-map-all-countries/
    http://www.imapbuilder.com/map-templates/interactive-world-countries-map-without-antarctica/
    
    Or you can purchase the Studio Package which includes world countries maps.
    http://www.imapbuilder.com/registration/

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Interactive Map Software FAQ

Select to browse software help topic:

• 1. First Time Users
• 2. Registration and Subscription License
• 3. Payment Options
• 4. Map Template/ Import Custom Map Image
• 5. Uploading/ Sharing Flash Map
• 6. Embedding Flash map/ Linking other software
• 7. Map software features

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