Cannot upload excel file

[KimMN]

Can someone please help me? I submitted a support ticket last Thursday and still have not received any resolution to this issue.

I am unable to upload an excel document to my maps. This is how I am trying to do it:
1) Click on "Add Markers"
2) Click on "Switch to Bulk Add Mode"

Here, I usually receive an option to select my excel document; however, now I am only seeing the option to "Import Data File" but there is no way for me to select which data file I want to be imported.

Is anyone else having this problem?

[chfung]

If you work from an Excel file, you should use either "Paste Your Data from Spreadsheet" or "Import an Excel File". I believe that our support staff has already provided this page for your reference:
http://www.imapbuilder.com/gmap-builder/map-editor-user-guide/import_excel_spreadsheet_file.php

They have also contacted you for further investigation by providing us screenshots of your exact issue. Please follow up with the ticket message they sent earlier.

[KimMN]

Thank you, chfung. As I have mentioned in my tickets, the option "Import an Excel File" does not work.

[chfung]

Our support team has responded and you may refer to the support ticket.